HB Healthcare Frequently Asked Questions

HB Healthcare is a division of Healing Baskets, Inc. We are a distributor of Biotene products for professionals. Our minimum order is $100.

Our shipping costs are based on the weight of your order when shipped and this is automatically added to your invoice.

When will my order ship?
Any order received before 2pm eastern time on a weekday will ship within 24 hours. Orders placed on holidays or weekends will ship the next business day. We observe the same holidays as our carrier, UPS:

Thanksgiving Day - November 26, 2009*
Day after Thanksgiving - November 27, 2009**
Christmas Day - December 25, 2009*
New Year's Eve - December 31, 2009**
New Year's Day - January 1, 2010*
How long will it take for my order to arrive?
We ship from MA. We offer 1, 2 or 3 day shipping, or UPS Ground service, which takes 1-5 business days. You will receive an email from UPS at the time of shipping to enable you to track your package at any time on www.ups.com.

Please see the map below to find out how long your shipment will take if you choose ground shipping. Please note day 1 is counted as the day AFTER UPS pick up.
Orders to Alaska, or Hawaii are shipped using U.S. Priority Mail Postal Service which usually takes 5 working days. We cannot be responsible for delays in transit due to weather or acts of God/nature.
Do you ship outside the U.S.?
Unfortunately at this time we do not.
Damages
Please call us immediately at 888-960-4325 if any product has arrived in a damaged state.

Do you share customer information with others?
NO! We promise to respect your privacy and will not sell, loan, rent, trade or give away your name, email address or any other personal information to any third party. We will not use any communication you have with us as testimonials without your permission. We will only use your email address for updates on the status of your order. If it's really urgent we will pick up the phone and speak to you in person.

If you have any further questions, please call: